Terms of Use and Store Policies (Including Returns/Refunds, Shipping, and Payments)

Payments

We accept the following payment methods: Visa, MasterCard, American Express, Discover, through Woocommerce Payments (powered by Stripe) and PayPal.

Shipping and Processing

Body Products ship as fast as possible but we kindly ask that you add 2-3 days for processing to all quoted shipping times (actual transit times) at checkout for body products.

Manufacturing and processing for all custom hair goods will be individually assessed and included in the quote.  

Packages are shipped UPS, USPS, depending which shipping option you choose.

You will receive an email with tracking information as soon as your order is processed. Sometimes is takes a few hours to appear in the UPS, USPS tracking system. You may check the status of your order at any time by clicking on the tracking link included in the email.

If for any reason you need to change the address of your order after it is placed please contact us ASAP and we will do what we can, within reason, to accommodate.

Refunds

We do not accept returns or issue refunds on any goods. Due to the minimal packaging for Body Products we cannot resell products once they have been out of our supervision. Custom hair goods are non refundable or returnable. Please contact us if there is an issue and we will do everything within our power and within reason to make it right.

For incorrect or damaged goods, save all contents and packing materials and contact us within 3 business days. Photos may be required.

If you suspect your package is lost, contact us immediately. If you suspect your package was stolen, please file a mail theft complaint. We are not responsible for packages that have been marked delivered by the carrier.

Soap and Body Products

No refunds will be given based on scent. V is For Voodoo strictly adheres to proper usage rates as set forth by the International Fragrance Association. Damballah, the un-fragranced soap has a slight scent due to the oils and butters used, but there is no added essential oils.

Our soaps are handcrafted and hand cut. Weights may vary. That is the nature of a handmade product. Our soaps will range from 5 ounces to 3.3 ounces. Our prices are based on 3.3 oz. Any soap weighing more is merely a bonus for the price paid. Water evaporates out of cold processed soap so the soap loses weight over time. Due to the 4-6 weeks of curing time given to each batch before the soap goes to market, weight loss in V is For Voodoo Lathers will be minimal.

Ingredients

We use high quality ingredients in these recipes. Read the ingredients for each product listed to know exactly what is in the product you are purchasing.

All soaps contain sodium hydroxide (lye). However, the sodium hydroxide is neutralized in the saponification process. Soap cannot be made without sodium hydroxide. Essential Oils are exclusively used to fragrance our products.

Please use caution whenever using a body product containing essential oils. Be informed and know what essential oils may affect your body and medical issues. We use essential oils for scent only. We follow the IFRA for the safe usage of essential oils in our recipes. Strength of scent after cure will vary so some soaps will have a lighter or stronger scent than others.

All of our soaps are vegan. We will occasionally use teas, herbs, spices, and more to make specialty soaps. Lip Revival and Voodoo Goo contain beeswax and therefore may not be considered Vegan by some.

ALLERGY WARNING

Do not use our products if you have an allergy to anything listed on the label of a product you are considering purchasing. Please contact us if you have more questions or concerns.

GENERAL PRODUCT WARNINGS AND CAUTIONS

It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician.

Please keep out of the reach of small children.

If you are knowingly allergic to any ingredient that we use in our products, and you choose to use it, we are not responsible for any rashes or allergic reactions that may occur. If an allergic reaction or rash does occur, discontinue use immediately and consult your physician if necessary.

General Product Information

All of our handmade products are unique and one of a kind. This means that, if you purchase an item from our store, it will not be an exact duplication because of its handmade and unique nature. For body products this variation may be in color, weight, shape and scent. Because everyone’s monitor will show colors differently, you may receive a product that is either lighter or darker than what is depicted on our website. For custom hair goods color matches and sizing is thoroughly handled at the and communicated during the design process. 

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